Returns and Refunds

Can I return my Stanley 1913 product?

If your item(s) have been purchased directly from the Stanley 1913 website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley 1913 website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley 1913 website. To request a return, please click here.

What should I do if I received the wrong product?

If your item was purchased from the Stanley 1913 website and delivered within the last 30 days, you can start a return here.  

Returned items must be unused, undamaged, and in their original packaging. We don’t accept returns for customized products or items purchased outside of the Stanley 1913 website.

What should I do if I received a damaged item?

If your item was delivered within the last 30 days and arrived damaged, please submit a Help Ticket. We’ll process a return for you and cover all shipping costs. 

We don’t accept returns for customized products or items purchased outside of the Stanley 1913 website.

How can I report an issue with my order?

If you’re having trouble with your order, the best way to get help is to submit a Help Ticket.

How do I cancel my order?

Once you check out, your order can’t be changed or cancelled. Don’t worry—our return shipping is always free, so once you receive your item, you can return it easily.

What is Stanley 1913’s refund policy?

If your item was purchased from the Stanley 1913 website and delivered within the last 30 days, we can help you with a refund. Reach out to our team to request a refund.

Returned items must be unused, undamaged, and returned in their original packaging. Refunds will be returned to your original form of payment and should reflect on your next billing cycle.

If you purchased your product from another retailer, you’ll need to request a refund from that retailer.

Learn more about Take Back here.