Ordering and Payment

How do I use a discount code?

At checkout, enter your discount code in the Discount code box. Before you place your order, double-check that your code has been applied successfully.

Only one discount code can be used per order. Discount codes don’t apply to Customized, Sale, or Clearance items, and select products may be excluded from discounts.

Can I make changes to my Stanley 1913 order?

Unfortunately, you can no longer make changes after you submit your order. We process and ship your order as quickly as possible, so our system will not be able to retrieve or edit them.

Why haven’t I received an order confirmation yet?

If you placed an order online using your email address, you should receive an order confirmation in your email inbox within 48 hours after order placement. Please also check your Spam/Junk or Promotions email folder.

Why was my bulk order cancelled?

How can I get a copy of my invoice?

Once you place your order, an order confirmation is automatically sent to your email. You can also view your invoice anytime in your Stanley 1913 account under Order History.

Which payment methods can I use?

We accept credit card payments through our secure payment gateway. We currently accept: Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, Shop Pay, Apple Pay, Google Pay

Can I place an order without creating a Stanley 1913 account?

Yes! You can checkout as a Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout.

Shipping and Delivery

How does shipping work at Stanley 1913?

Enjoy free shipping on orders of $75 or more, or flat-rate shipping of $10 on orders under $75 (before tax). We ship all orders by ground.

How do I track my order?

Check the status of your order anytime in your account under Order History or by entering your order number in our Order Status tracker.

When will I receive my Stanley 1913 product?

We ship orders Monday through Friday, excluding holidays. Most orders arrive within 5-7 business days but may be delayed during sales events, holidays, and inclement weather. You’ll receive an email with shipping details once your order is on the way.

Track your order anytime in your account’s Order History or using our Order Status tracker.

How do I find my order number?

You can find your order number in your order confirmation email or by logging into your Stanley 1913 account and checking your Order History.

Do you offer shipping outside of the US?

We don’t currently offer international shipping.

Can you combine orders so I don’t have to pay for extra shipping fees?

We’re not able to combine separate orders into one shipment, but we always do our best to pack items from a single order together in as few shipments as possible.

Do you offer expedited shipping options?

We don’t currently offer expedited shipping, but all orders are shipped as quickly as possible.

Returns and Refunds

Can I return my Stanley 1913 product?

If your item(s) have been purchased directly from the Stanley 1913 website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley 1913 website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley 1913 website. To request a return, please click here.

What should I do if I received the wrong product?

If your item was purchased from the Stanley 1913 website and delivered within the last 30 days, you can start a return here.  

Returned items must be unused, undamaged, and in their original packaging. We don’t accept returns for customized products or items purchased outside of the Stanley 1913 website.

What should I do if I received a damaged item?

If your item was delivered within the last 30 days and arrived damaged, please submit a Help Ticket. We’ll process a return for you and cover all shipping costs. 

We don’t accept returns for customized products or items purchased outside of the Stanley 1913 website.

How can I report an issue with my order?

If you’re having trouble with your order, the best way to get help is to submit a Help Ticket.

How do I cancel my order?

Once you check out, your order can’t be changed or cancelled. Don’t worry—our return shipping is always free, so once you receive your item, you can return it easily.

What is Stanley 1913’s refund policy?

If your item was purchased from the Stanley 1913 website and delivered within the last 30 days, we can help you with a refund. Reach out to our team to request a refund.

Returned items must be unused, undamaged, and returned in their original packaging. Refunds will be returned to your original form of payment and should reflect on your next billing cycle.

If you purchased your product from another retailer, you’ll need to request a refund from that retailer.

Learn more about Take Back here.

Warranty and Replacement

How do I submit a product warranty claim?

To submit a warranty claim, please fill out our online Help Ticket.

What is Stanley 1913’s warranty policy?

Stanley 1913 products are warranted to be free from any defect in workmanship or materials, provided they’re used according to the instructions included with your product. This warranty does not cover component parts, cosmetic defects, or malfunction due to alteration or accident. To learn more about our warranty, see our Stainless Steel Vacuum Lifetime Warranty Policy and Soft Goods Product Warranty Policy.

What kind of images and information do I need to include to submit a claim?

To submit a claim, you’ll need to provide the purchase location, date of purchase, and clear, evenly lit images showing:

Entire product in full view 
Bottom of the product with all text clearly legible 
Defect/failure (if visible)

Use natural light and plain backgrounds for clear photos, and include your order number if you have it—this speeds up your claim.

Where do I find my product info?

Check the bottom of your Stanley 1913 product for product information, including the item number and size/capacity.

Is there a lifetime warranty on my Stanley 1913 product?

The warranty on our drinkware and food containers (not including lids, seals and straws) will last the life of the product.

To learn more about our warranty, see our Stainless Steel Vacuum Lifetime Warranty Policy and Soft Goods Product Warranty Policy.

Product Information

Will limited-edition colors come back in stock?

Limited colors may come back in the future. Sign up for restock alerts by selecting Notify Me on the product page. 

What type of stainless steel is used?

All Stanley 1913 items comply with Prop 65 and FDA requirements. Also, all contact surfaces are guaranteed to be safe and BPA-Free. The steel we use is 18/8, or grade 304, otherwise known as food-grade stainless steel. Like all of our products, our stainless-steel items must pass rigorous health and safety tests before making them available to the public.

What’s with the #7 at the bottom of my Stanley 1913 product?

Our products are FDA tested and approved, and all contact surfaces are guaranteed to be safe and BPS/BPA-free. There are seven classes of plastics. Type 7 is the catch-all “other” class. Because our products are made of multiple materials, we are obligated to use the Type 7 code. However, as mentioned previously, any surface that comes into contact with food or beverage does not contain BPS or BPA.

What plastic is used in my bottle stopper?

We use a BPA-free polypropylene for the outer plastic material on our stoppers. This plastic is safe to use with food and beverages.

How do I keep cold items cold and hot items hot in my Stanley 1913 product?

Preheat or precool your vacuum bottle, mug, or food jar by filling it with warm or cold tap water. Let stand for five minutes. Empty the bottle and immediately fill with your favorite hot or cold beverage. Lastly, secure the stopper and lid as quickly as possible to avoid heat loss.

How do I clean my Stanley 1913 drinkware?

We recommend hand washing your Stanley 1913 drinkware with warm water and soap. If it’s dishwasher-safe (check the bottom of your product), always place it on the top rack, away from the hottest water.

What do I do if my Stanley 1913 product starts to stain or smell?

You can refresh your stainless steel Stanley 1913 product by filling it with warm water and a non-abrasive household cleaner (or a mixture of warm water and baking soda). Soak for 30 minutes, then scrub with a bristle brush or soft sponge and rinse thoroughly. Some customers also use white vinegar or lemon juice to remove stains and odors.

How do I remove rust from my Stanley 1913 product?

Stainless steel is rust-resistant, but not rust-proof. If you see rust on your Stanley 1913 product, sprinkle baking soda or vinegar on the dampened affected area. Let it sit for 5-10 minutes, then scrub with a non-abrasive sponge and rinse thoroughly.

How do I clean gaskets?

To thoroughly clean under the gasket or seal, we recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. With some products, the gasket or seal can be carefully removed with a small tool or instrument and soaked separately.

Can I put milk or dairy in my Stanley 1913 drinkware?

We don’t recommend putting milk or dairy products in our vacuum bottles or food jars for extended periods of time, as bacteria growth can occur at specific temperatures. Fermenting food and beverages may also cause pressure to build up over time. For more information on milk and dairy products, please consult the U.S. FDA at www.fda.gov.

Can I put dry ice in my Stanley 1913 product?

We don’t recommend using dry ice in a sealed container. The rapid evaporation of the CO2 from solid to gas can produce unwanted pressure buildup inside your Stanley 1913 product.

Is it safe to put my Stanley 1913 product in the dishwasher?

Check the bottom of your product to see if it’s dishwasher-safe. If it is, always place it on the top rack where it’s away from the hottest water. If it isn’t, hand wash it with warm water and soap.

Is it safe to put my Stanley 1913 product in the microwave?

No. Stanley 1913 products are not microwave-safe and placing them in the microwave can damage both the product and your appliance.

Can I put my Stanley 1913 product in the freezer?

No. Stanley 1913 products are not freezer-safe. Expanding liquids can damage your product.

Does my Stanley 1913 have lead in it?

One of our favorite features is our vacuum insulation technology, which keeps drinks at the ideal temperature. Our manufacturing process currently employs the use of an industry standard pellet to seal the vacuum insulation at the base of our products; the sealing material includes lead. Once sealed, this area is covered with a durable stainless steel layer, making it inaccessible to consumers. Rest assured that no lead is present on the surface of any Stanley 1913 product that comes into contact with the consumer nor the contents of the product. In the rare occurrence the base cap of a product comes off due to ordinary use and exposes this seal, it is eligible for our Lifetime Warranty. See our Stainless Steel Vacuum Lifetime Warranty for details.

How do I clean Stanley 1913 camping cookware?

Like most of our stainless-steel metal products, our coffee makers, insulated food jars, and cook sets are dishwasher safe. If you prefer, you can hand wash your Stanley 1913 camping cookware and other gear with mild dish soap and warm water.

How do I clean my cooler or jug?

Our insulated, hard-sided coolers and water jug are easy to clean. Just hand wash with mild dish soap and warm water after each use. To remove any lingering odors, wipe down the interior with white vinegar, and then rinse.

How long will my Stanley 1913 food jar keep items hot or cold?

Our stainless-steel food storage jars are vacuum-insulated to maintain the temperature of food for hours. Depending on the product you choose, the contents will stay hot or cold for at least 7 hours. If you’re looking for maximum thermal protection, we recommend our 24-oz Master Unbreakable Food Jar with QuadVac™ insulation. Food will easily stay hot for 20 hours and cold for 24 hours.

Customization

Can I return my customized Stanley 1913 item?

Customized Stanley 1913 products are made uniquely for you and are not eligible for a return.

What if the custom product I received has errors?

If there’s a printing error and your product differs from your approved mockup, submit a Help Ticket within 30 days from the delivery date—we’ll make it right. Please note that we can’t accept returns or exchanges for spelling or design mistakes made during customization.

Will my customized products be shipped with my non-customized items in my order?

Customized Stanley 1913 products may ship separately from non-customized items. You may receive one shipment before the other.

What can I engrave on my Stanley 1913 product?

You can choose from our text, monograms, and graphics—or add your own custom graphics!

See our Customized-Product Terms of Sale for important guidelines and restrictions on the type of content you can incorporate into a custom Stanley 1913 product.

What products are eligible for customization?

All eligible items show a Customize button right on their product page. We’re always updating our engraving assortment—see all our customizable products in our Stanley 1913 Create Collection.

Can I customize a Quencher?

Yes! All four sizes of the Quencher are available to engrave across a variety of colors.

Can I upload my own graphics?

You bet! You can upload your own graphics as long as the file is under 10MB in size and in one of these formats: PNG, JPG, JPEG, TIFF, BMP, EPS, or PDF. We recommend using a PNG file for best results.

All graphics must comply with our Customized-Product Terms of Sale, which include important limitations on the types of content that we accept.

What colors are available for customization?

All available colors to customize will be in the customizer to select from.

Are discounts available for large Stanley 1913 Create orders?

Stanley 1913 Create orders are not eligible for promotions or discounts at this time.

Can I review my customization before it gets printed?

You sure can! After creating your custom Stanley 1913 product, upon clicking Add to Cart, you will be shown a mockup image of your design prior to officially adding it to your cart. This image will show the front and the back of your order, so that you can ensure it meets your expectations. Please review the mockup carefully and confirm that it is accurate, as all purchases of customized products are final.

Can Stanley 1913 create a unique design for me from scratch?

Unfortunately, we don’t offer custom design services at this time.

Can I customize my Stanley 1913 with multiple designs?

You can only choose one design. You’ll receive a pop-up asking if you would like to delete and re-create a design when clicking between the text, monogram, and graphics options.

Can I edit my customization after I place the order?

No, you can’t edit custom designs after checkout. We encourage making all changes before completing your purchase, as customized Stanley 1913 product sales are final once your order is placed.

Account Management

How do I create a Stanley 1913 account?

Select Sign Up from the options at the top right and fill in the required information. You’ll instantly become a Stanley 1913 Club Member (no purchase required!) and unlock early access, club exclusives, vault drops, and more!

How do I update my account details?

How do I reset my password?

On the login page, select Forgot your password? to reset your password.

What is the Stanley 1913 Club?

Stanley 1913 Club is our loyalty program designed to give you exclusive offers, discounts, and additional perks for being a loyal member of the Stanley 1913 community! You can join at any time by signing up for an account on Stanley1913. No purchase required to become a Member!

Learn more about Stanley Club here.

What are Stanley 1913 Club perks?

Just by signing up (for free!), you’re automatically a Member and receive exclusive deals, a birthday gift, an opportunity to gain points through the annual club vote, and access to exclusive products.

Once your points balance exceeds 300, you move up to the VIP tier and unlock vault drops plus first access to exclusive products, sales, and new collections.

Once your points balance exceeds 600, you reach the All-Access tier and keep all the VIP perks plus first access to vault drops, better odds on EQL powered drops, and invitations to exclusive events.

VIP and All Access tier status are valid for one year from the date you earn them.

Learn more about Stanley 1913 Club here.

Other

How can I check when an item will be back in stock?

The best way is to sign up for Notify Me alerts on the product page. We’ll send you an email or text as soon as it’s back in stock!

How can I stay in the know about promos?

Through our email list! Sign up at the bottom of any page for the latest on new products, sales, events, and other special announcements.

Does Stanley 1913 offer donations or sponsorships?

We support a wide range of nonprofit organizations and causes, including qualified 501(c)3 organizations through the Stanley 1913 Creators Fund for emerging leaders and their ideas. Learn more about the Stanley 1913 Creators Fund.

We’re unable to offer product donations for individuals or organizations at this time.

Are you affiliated with Stanley Black & Decker?

No. We are not affiliated with Stanley Black & Decker or Stanley Tools.

Contact Us

How do I join the Stanley1913 team?

We’re always looking for talented people to help us build, create, and invent. Check out our Careers page for current openings. Best of luck!

How do I contact support?

Visit our Contact page for all the ways to connect with our support team. We’re here to help!